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 FAQ: Frequently Asked Questions

What type of packaging does Premium Steap use?
To preserve tea’s freshness, Premium Steap hermetically seals all loose-leaf teas in our specifically designed, foil-lined pouches, which incorporate zip-locks for easy resealing.

What is your return policy?
Simply Steap 30 Day Guarantee: If, for whatever reason, you are not completely satisfied with your order, just send it back within 30 days of the purchase date to exchange your product or receive store credit. Tea packages that have been opened can only be returned as a result of our error.

Send the return to:
Premium Steap
111 South 18th Street
Philadelphia, PA 19103

Please note that we can refund shipping costs only if the return is a result of our error.

How do I order tea?
You can purchase all Premium Steap teas online for convenient shopping. If you require assistance with your order or prefer to talk with one of our knowledgeable staff, feel free to call us at 215-568-2920.

Can I get a free sample?
Yes. Based on what type of tea you purchase, Premium Steap automatically sends you a free sample of another variety of tea that we feel will meet your taste preference. We might also send you a sample to surprise or intrigue your senses. If you like or dislike a particular tea, send a note with your order as we aim to satisfy your individual palate.

Is the Premium Steap site secure?
Yes. We have an SSL certificate. To verify our certificate and validation, click on the COMODO icon on the right-hand corner of any Premium Steap page.

What are Premium Steap payment options for online purchases?
We accept VISA, MasterCard, and American Express.

Do you ship internationally?
Yes. Please refer to the “shipping” section of our website.

Do you gift wrap?
Yes. Premium Steap offers gift wrapping for $3.00 per package, just select the gift wrapping option at check out. If you want to add a note to your gift, simply complete the message box and we will include a card with your gift.

Why should I set up an account at PremiumSteap.com?
By registering with our site, it allows us to keep track of your orders so we can get to know you better and personally customize your free samples. Additionally, it means that you will be kept up to date with new arrivals, monthly specials, and unique gift packages.

I'm new to drinking loose tea, how will I know how to make it?
Premium Steap provides recommended brewing instructions on each tea pouch, including: how much tea to use per 8oz of water as well as water temperature and steeping time. Refer to “How to Steep” in the “How To” section of our website.

I don’t see any "silken" bags or sachets on your site?
Premium Steap only sells loose-leaf teas and we are very particular about our tea ware. “Silken" bags or sachets currently on the market are made from polylactic acid (PLA), which is a corn-based plastic resin. In principal, polylactic decomposes in a controlled composting environment; yet “silken” polylactic bags can take two years to biodegrade if thrown out with the regular trash. Use of PLA has been limited due its low-melting temperature. Premium Steap provides only proven biodegradable and recyclable containers, bags and tea wares. We sell all-natural, biodegradable paper filters for brewing loose-leaf tea as well as stainless-steel mesh & glass infusers, which are 100% recyclable. Premium Steap will not sell any plastic tea ware.